Refund

1. Refund period

1.1 The user has the right to request a refund within 15 days from the date of purchase of the Fritaluz product.

2. Refund eligibility conditions

2.1. The returned product must be in its original condition, undamaged, unused and in its original packaging.

2.2. Return shipping costs are at the customer's expense, except in the case of a defective product or an error on our part.

3. How to request a refund

3.1. To request a refund, please follow the steps below:

3.1.1. contact our customer service department by e-mail at the following address: info@fritaluz.com. Indicate the reason for your refund request and provide all necessary information, including order number and contact details.

3.1.2. Wait for a reply from our customer service department. We will give you instructions on how to return your product.

3.1.3 Once we have received and inspected the returned product, we will refund you as soon as possible.

4. Refunds

4.1. Refunds will be made using the same method of payment used to make the purchase, unless otherwise stated.

5. Exceptions

5.1. Personalized or custom-made products are not eligible for a refund, except in the case of a manufacturing defect.

6. Return address

6.1 Returned products must be sent to the following address

FRITALUZ
42510 France